Please enter your address and name using the English alphabet when filling out the shipping information.
According to Japan Post, EMS shipping labels should be written in the English alphabet.
Using other languages (such as Chinese, Korean Hangul, or European special characters) may cause character corruption.
PetWORKs will not be responsible for any delivery issues resulting from addresses or names written in characters other than the English alphabet.
Your order will be shipped via EMS or DHL within 20 business days from the date of order. Business days are based on PetWORKs' calendar above.
"Shopify Payment" and "PayPal" are available.
Credit card payments are available through Shopify Payment or PayPal.
Payments are in Japanese Yen only.
Shipping fees vary depending on the delivery area.
[Shipping fee]
Express deliveries are done using EMS or DHL, depending on the order and delivery address.
No choice of delivery method is available.
If you receive any defective items, please contact us within 14 days of the date of delivery.
Global store items cannot be shipped to addresses in Japan. For domestic deliveries please visit "PetWORKs Store (in Japanese)."
日本国内のお客様は、国内向けストアPetWORKs Store をご利用ください。日本国内住所宛注文はキャンセルします。
