Shopping Guide



How to Shop

Add items to the cart
Add items to your cart by clicking "ADD TO CART" button for each item you want to buy.

Confirm cart contents
Once you've added everything you want to your cart, click "View cart" button. On this page, confirm your cart's contents, then click "Check out."

Check out
You will be prompted to log in or create an account, or check out as a guest. Choose the option you desire and follow the steps that appear.

Receive an email from the system
Soon after you complete checkout, the system will automatically send you an email. Please ensure all details are correct, and contact us if there are any problems or questions.

Receive items
The last step is waiting to receive your order.
Your order will be shipped via EMS or DHL within 20 business days of your order.
The delivery time (required number of days to be delivered) depends on the EMS/DHL service of your country.
Once you receive your items, enjoy! Again, if there are any problems with your order, please don't hesitate to contact us, and we'll do our best to help fix the issue. Happy shopping!

Shipping Methods and Costs

Express deliveries are done using EMS or DHL, depending on the order and delivery address.
No choice of delivery method is available.

- Shipping fee -
Korea, Taiwan, Hong Kong JPY2,150
Asia (excluding China, South Korea, Taiwan) JPY2,600
Oceania, Middle East JPY3,850
Canada, Mexico JPY3,850
Europe JPY3,850
U.S. (including Guam and other U.S. territories) JPY4,600
Central and South America (excluding Mexico) JPY4,300
Africa JPY4,300

Currently, we are unable to ship to the following areas due to the world situation:
Russia, Belarus, and some other areas

Payment Options

Shopify payment

PayPal

All credit card transactions are processed securely by Shopify Payment or PayPal.

Currency:
Payments are available in Japanese Yen Only.

 

Return/Exchange/Cancellation

Cancel Policy:

- For cancellation, a refund fee of "about 4.2% of your payment total" (the actual payment fee we paid when receiving your payment) will be charged and taken from the refunding total.
- Cancellations for the ordinary items must be received within 12 hours after your order.
- We do not accept cancellation after we pack your order, even within 12 hours after your order.
- Regarding some special items: "sale (discounted) items," "lottery items," "pre-order for the production on order items," "small quantity items," and "surprise package/box," we cannot accept cancellations, returns or exchanges.
If you cancel these items, we will not ever be able to accept your order for any items after that.
- If you cancel your order repeatedly, we cannot accept your order for any items after that.

Return Policy:

- Once we confirm your orders, we cannot accept cancellations or returns except in cases where you receive defective products or incorrect items.
- We are not responsible for damage during shipping.
- If you receive defective items, please contact us within 14 days of the date of delivery. We will then replace the product or refund your payment.
So please inspect the items soon after receipt.
In this case, send an email to  with a description of the defect; photos will be helpful for us to support.


Regarding Special Items:

"Happy Box (*)" and "Discounted" items will have some defects.
Basically, we do not accept cancellations, returns, or exchanges for discounted items.
*= "Happy Box" is a discounted surprise box/package.

Notice

Recipient Address:

Orders will be shipped to the address put in "Ship to" of each order placed at our store.
We will NOT refer to "shipping address" registered to your PayPal account.


Delivery and Risk:

- We are not responsible for loss or damage of products during transportation.
- In case of loss, we will do our best to find your package.
- Regarding EMS packages, we insure all the packages to customers at our cost, so the actual value of the package will be insured if it is regarded as "lost" or "damaged during transportation" by Japan Post.
If we receive insurance money from the shipping company, we will refund the insured amount (the PayPal fee for refunding will be on you).
It will depend on Japan Post and the shipping service of your country. If it is insured, refunding may take months from the date we ship the package to you.
- We will not be liable for delays in delivery or failure to manufacture due to causes beyond its reasonable control, including but not limited to, acts of God, acts or omissions of customers, and delays in transportation.

- If a shipment is returned to us as Undelivered due to the reason on your end (wrong address, address changed, long absence, etc.),
unexpected disaster, disease, or accident, the rules of your country (import regulations, customs, laws, etc.), and the problem or mistake of shipping service, we will cancel your order and partly refund your payment.
The refunding amount is: (Total of your ordering items) - (Shipping fee to your area) - (payment fee for refunding).

# Payment fee is about 4.2% of the refunding total.
If you would like us to ship the package again, an additional shipping fee is required.


Currency:

Payments are available in Japanese Yen Only.

Customs, Duties, and Taxes:

When ordering from PetWROKs Store, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Customers outside of Japan may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be paid by you;
we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.

We will not accept "undervalue" requests:

We will not make the amount on an invoice lower than the actual price, not claim the package as a gift.
In compliance with the law, the amount on the invoice should be the same as the one on the bill of payment.

No resale:

Do not purchase our items in order to resell them at a profit.

Maximum amount of order:

The maximum amount for one order is JPY100,000.

Shipping Area:

We ship out items internationally.
We do not ship our items to the address in Japan.
If you would like us to ship our products to the address in Japan, please shop at our Japanese store.
PetWORKs Store (in Japanese)

Orders with shipping addresses in Japan will be canceled, and your payment will be refunded (refund fee [about 4.2% of your payment total + 40] JPY will be taken).

当ストアは、日本国内の住所が発送先となる御注文を承りません。
日本国内のお客様は、PetWORKs Store (in Japanese) 
をご利用ください。
日本国内の住所が発送先となる御注文は自動キャンセルとなります。
返金の際はPayPal手数料(「合計金額の約4.2%」+40円)が差し引いた金額を返金します。


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