Orders are shipped via the shipping method selected at checkout (EMS or DHL).
Shipping charges are calculated based on the destination, package size, and weight.
Available shipping methods and shipping costs will be displayed during checkout before payment is completed.
Currently, we are unable to ship to the following areas due to the world situation:
Russia, Belarus, Israel, and some other areas
Orders are often shipped within 7 business days. However, please allow up to 15 business days for processing.
Shopify Payments is available.
Credit card payments are accepted through Shopify Payments.
Payments are processed in your local currency where supported. Otherwise, they are processed in USD (US Dollars).
Shipping fees vary depending on the delivery area.
[Shipping fee]
Express deliveries are done using EMS or DHL, depending on the order and delivery address.
No choice of delivery method is available.
If you receive any defective items, please contact us within 14 days of the date of delivery.
Global store items cannot be shipped to addresses in Japan. For domestic deliveries please visit "PetWORKs Store (in Japanese)."
日本国内のお客様は、国内向けストアPetWORKs Store をご利用ください。日本国内住所宛注文はキャンセルします。
